# FAQs

## **DRIVER AUTO-ASSIGNMENT NOT WORKING**&#x20;

For auto-assignment to work, there are multiple checks done before driver will get an alert on his/her phone.

1. Driver most be online&#x20;
2. Driver location must be within delivery radius of vendor/range&#x20;
3. Driver must be within the same city of the delivery address of an order.&#x20;
4. Any Delivery addresses added prior to **1.2.2** needs to be updated, because the previous versions doesn't contain state & country of the address.

## **GRAPH ON DASHBOARD NOT SHOWING**

&#x20;Go to the terminal in the upgrade section and run the command below:

```
php artisan view:clear
```

## **Parcel delivery showing No vendor found**&#x20;

Steps to get parcel delivery to work&#x20;

1. Assign manager to vendor&#x20;
2. Login to the backend as the manager of the vendor&#x20;
3. Go to package delivery on the menu and select pricing
4. Send set pricing for the package types they the vendor will be delivering
5. After you have added pricing, you also need to set either cities/states/countries that the vendor plans to delivery items to

## **GOOGLE MAP NOT WORKING EVEN AFTER ADDING BILLING (India)**&#x20;

There are some noted issues with google billing in India. Here is to link to what you need to do to get billing working in India. 1. INR billing seems not to be working in India. So you might need to create a billing account in USD for google map billing to work. [https://developers.google.com/maps/gmp-india-migration](https://developers.google.com/maps/gmp-india-migration) [https://stackoverflow.com/a/59713212](https://stackoverflow.com/a/59713212)

## **App is not registered to use Firebase**&#x20;

Solution: [https://bakoambrose.gitbook.io/fuodz/flutter-app/firebase-phone-otp](https://bakoambrose.gitbook.io/fuodz/flutter-app/firebase-phone-otp)

## **IMAGE SIZES**&#x20;

There is no restriction on image dimension only on the file size itself. There is no restriction on dimension for image. If you upload 120x124 and it doesn't look good, then try another dimension. Some product might require bigger dimension then others

## **AUTO-ASSIGNMENT SUDDENLY STOPS WORKING**

Please update your firebase firestore rule on your firebase console. New Rule

```
rules_version = '2';
service cloud.firestore {
  match /databases/{database}/documents {
    match /{document=**} {
      allow read, write: if
          request.time < timestamp.date(2021, 8, 29);
          allow read, write: if request.auth != null;
    }
  }
}
```



## **BACKEND ERROR**

![](https://media.discordapp.net/attachments/862278912175767572/866074514625265684/unknown-1.png?width=800\&height=296)

Delete the the files and folder in cache folder in the bootstrap folder bootstrap/cache

## **GRAPH ON DASHBOARD NOT SHOWING / Some Views are missing after updating**

```
//Go to the terminal in the upgrade section and run the command below
php artisan view:clear
```

